HOW CAN I BUY?

To be able to buy our products, all you have to do is create an account on https://magazin.renania.ro/ and place an order. Account creation and registration are free.

HOW CAN I CHANGE ORDER PLACED ONLINE?

Once completed, the order is automatically registered in our system. For any changes regarding the order, please contact us at: 0372-759-270, or e-mail at comanda@renania.ro, within 4 hours of placing your order.

HOW DO I PAY?

There are 3 options for paying for your order:

1. With the card (Bank Card option), no commission and safe for all customers
2. Cash on delivery (Payment on delivery option)
3. In advance (Bank transfer option)

HOW DO I PAY BILLS ISSUED ONLINE?

If you want to pay online invoices issued as a result of orders that were not placed through the online store, please access the link https://www.renania.ro/plata/

HOW DO I BENEFIT FROM THE CONFIDENTIALITY OF MY DATA?

Renania Trade is registered as an entity that works with customers' personal data, and this ensures the confidentiality of the data. As a result, they will not be used in other advertising campaigns, nor will they be made public.

CAN I ORDER IF I AM AN INDIVIDUAL?

Yes. Just make sure you fill in the full address and phone number correctly and enjoy your online shopping.

CATALOG AND NEWSLETTERS

HOW CAN I BENEFIT FROM A RENANIA CATALOG?

If you are interested in our product catalog, please access the link https://www.renania.ro/uploads/documents/catalog-renania-2018.pdf. From here you can download the latest version of our catalog.

HOW DO I SUBSCRIBE TO THE RENANIA NEWSLETTER?

If you'd like to receive our news and promotions, don't forget to check the Newsletter Subscription box in your account.

HOW DO I UNSUBSCRIBE FROM THE RENANIA NEWSLETTER?

To unsubscribe, please log in to your account with your username and password. Right-click on your name and go to the "Newsletter" option. Check "no" and then "save".

If you are unable to unsubscribe, please send an email with the title "Unsubscribe" to the email address client@renania.ro and specify the email address with which you registered on the site.

RETURNS AND EXCHANGES

CAN I CHANGE A PRODUCT IF THE CHOSEN SIZE IS TOO BIG / TOO SMALL?

Of course, just follow all our return rules. You can find them here, together with the return form, which please fill in and return with the goods https://magazin.renania.ro/adauga-retur/

HOW CAN I RETURN THE PURCHASED GOODS FOR EXCHANGE?

You can return directly from your account. Log in to your account using your username and password, then go to your order history. Open the order and press the "return product" button.

You can also fill in the form by accessing the following link: https://magazin.renania.ro/adauga-retur/

WHERE CAN I SEND PRODUCTS FOR EXCHANGE?

Items purchased online will be returned to the address of our headquarters: 68 Budiului Street, Tg Mures, Jud. Mures, postal code 540390.
To make your work easier, please login to your account using your username and password. Fill in the return form by accessing the link: https://magazin.renania.ro/adauga-retur/

HOW LONG CAN THE PRODUCTS BE CHANGED AND RETURNED?

Usually, the exchanges are returned within a maximum of 15 days from the date of receipt of the package, but not before sending the exchange request, according to the above steps.

STOCK AVAILABILITY AND PRICES

HOW CAN I CHECK THE STOCK AVAILABILITY OF AN ITEM?

To check the stock availability of the product, click on its description or image. Check the required details (size, color) as needed.

CAN I ORDER A PRODUCT THAT IS NOT AVAILABLE IN STOCK?

Unavailable products cannot be added to the order. For confirmation / reservations, please write to us at the email address client@renania.ro.

HOW CAN I FIND OUT IF A PRODUCT BECOMES AVAILABLE IN STOCK?

You can receive an alert when the stock is replenished. All you have to do is sign in with your username and password. Scroll to the desired product, select the desired size / color, and press the "Notify me when it appears" button.

CAN I BUY ITEMS UNAVAILABLE ON THE SITE FROM SHOWROOMS?

The available stock of the central warehouse (Tg mureş) can be checked on the site.
For the exact verification of the stock available in the presentation stores, please write to us at client@renania.ro and we will be happy to help you.

DELIVERY AND PAYMENT

CAN DELIVERIES BE MADE ANYWHERE IN THE COUNTRY?

Yes, the delivery can be made in any locality on the Romanian territory.

DO THE PRODUCTS NOT AVAILABLE IN STOCK APPEAR ON THE INVOICE?

No, unavailable products are not billed.

ORDER STATUS

HOW CAN I CHECK IF THE ORDER HAS BEEN TRANSMITTED?

After placing your order, you will receive an automatic order confirmation email.

HOW CAN I CANCEL ORDER?

Once completed, the order is automatically registered in our system. To cancel it, please contact us at 0372-759-270 or email client@renania.ro.

HOW CAN I CHANGE THE ORDER DELIVERY ADDRESS?

Once completed, the order is automatically registered in our system. To change this, please contact us at 0372-759-270 or email client@renania.ro.

WHEN DO I RECEIVE ORDERED PRODUCTS?

Usually, the ordered products are delivered within 24-48 hours (working days) from the date of receipt of the order.

HOW CAN I FIND OUT THE PACKAGE AWB NUMBER?

Our system automatically sends an email with the awb number to the email address with which you registered your account. If you do not receive this message, please write us a request at comanda@renania.ro stating the order number.

WITH WHICH COURIER COMPANY IS THE DELIVERY OF THE ORDER?

All orders are delivered with GLS courier, and for orders over 250 RON + VAT, shipping is free. Upon request, we can ship with other courier companies, except for orders with cash on delivery.